Welcome to Mad City Outdoor Gear Shop (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website tactical-apparel.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for tactical professionals and enthusiasts aged 18 years or older. By using this site, you confirm you meet this age requirement.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We specialize in high-quality tactical gear including but not limited to:

  • Survival equipment (550 Survival Cord, Anchors)
  • Restraint systems (Ankle Cuffs, Baton Holders)
  • Tactical apparel (BDU Camouflage Shirts, Balaclavas)
  • Carry solutions (Holsters, Backpacks, Attache Bags)
  • Professional accessories (Badges, Nametags, Badge Holders)

We make every effort to display products accurately, but colors may vary due to monitor settings. Product specifications are subject to change without notice.

2.2 Product Restrictions

Certain items may be subject to local laws and regulations. It is your responsibility to ensure compliance with all applicable laws in your jurisdiction regarding the purchase, possession, and use of our products.

3. Orders and Payments

3.1 Order Process

All orders are subject to availability and our acceptance. We reserve the right to refuse or cancel any order for any reason, including suspected fraudulent activity.

3.2 Pricing

All prices are in USD. While we strive for accuracy, pricing errors may occur. We reserve the right to cancel orders resulting from such errors.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. For security, we do not store credit card information on our servers.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once your order ships.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
  • Free Shipping: For orders over $50 via EMS (15-25 business days)

4.3 International Orders

We ship worldwide except to certain Asian countries and remote regions. International customers are responsible for all customs duties, taxes, and import fees. For returns, mark packages as “Returned Goods” to potentially reduce fees.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery. To qualify:

  • Items must be unused, unwashed, with all tags attached
  • Original packaging and accessories must be included
  • Proof of purchase must be provided

5.2 Non-Returnable Items

For safety and hygiene, we cannot accept returns on:

  • Armor & Protective Gear (once opened or used)
  • Customized Items (badges, nametags with custom embroidery)
  • Intimate Apparel (balaclavas, tactical hoods, bandanas)

5.3 Return Process

To initiate a return:

  1. Email [email protected] with “Return Request – [Order Number]”
  2. Wait for authorization and RMA number
  3. Ship items to: Mad City Outdoor Gear Shop, 964 Saint Clair Street, Greenwood, US 38930

Customers are responsible for return shipping unless the return is due to our error.

5.4 Refunds

Refunds are issued to the original payment method within 3-5 business days (credit cards) or 5-10 business days (bank transfers). Original shipping costs are non-refundable unless the return is due to our error.

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activities under your account.

6.2 Prohibited Conduct

You agree not to:

  • Use our products for illegal purposes
  • Misrepresent your identity or age
  • Attempt to gain unauthorized access to our systems
  • Use our site in any way that could damage or impair its functionality

7. Liability Limitations

7.1 Product Use

Our tactical gear is designed for professional and enthusiast use. We are not liable for any injury, damage, or legal consequences resulting from improper use of our products.

7.2 Website Availability

We strive to maintain 24/7 site availability but are not liable for any downtime due to maintenance or circumstances beyond our control.

7.3 Third-Party Links

We are not responsible for the content or practices of any third-party sites linked from our website.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the site after changes constitutes acceptance of the new terms.

10. Governing Law

These terms shall be governed by the laws of the State of [Your State], USA, without regard to conflict of law principles.

11. Contact Information

For questions about these Terms and Conditions, please contact:

Mad City Outdoor Gear Shop
964 Saint Clair Street
Greenwood, US 38930
Email: [email protected]
Phone: +1 (XXX) XXX-XXXX (9AM-5PM CST)